Información sobre el vendedor
Complaints handling It is of course annoying if you have a complaint about the service you experienced. However, we kindly ask you to forward your complaint to the customer contact department by e-mail. This can be done by e-mail, regular mail and/or telephone. Our employees from the customer contact department will review the complaint and try to resolve the complaint to everyone's satisfaction. By email: [email protected] Written: 24Man INT B.V. Amsterdam. Herengracht 124 1015BT Amsterdam The Netherlands After receiving your complaint, you will receive a confirmation from us. We will respond to your complaint within 24 hours of receipt, if it requires more time, we will notify you.Returns Policy Orders may be returned within 100 days of delivery. If you want to return the package, you can send an email to [email protected]. When we receive your email, you will receive free return instructions from us. You then hand in the package at one of the many UPS points You can also send the package directly back to. However, in this case the shipping costs are at your expense. Monta Molenaarsgraaf BV Attn. returnswaterontharder.com Polderweg East 19 2973 AN Molenaarsgraaf Do I have to return my order in the original packaging? Return each product in original packaging if possible We recommend that you keep the packaging for at least 100 days after purchase. Right of withdrawal. The right of withdrawal is without stating reasons. We would of course like to hear from you so that we can improve our services and/or perhaps arrive at an even better solution. The entrepreneur will reimburse all payments made by the consumer, including any delivery costs charged by the entrepreneur for the returned product, without delay but within 14 days following the day on which the consumer notifies him of the withdrawal. Unless the entrepreneur offers to collect the product himself, he may wait with reimbursement until he has received the product or until the consumer demonstrates that he has returned the product, whichever is the earlier. The entrepreneur uses the same payment method that the consumer used for reimbursement, unless the consumer agrees to a different method. The refund is free of charge for the consumer. keurmerk.info/nl/home